Refund policy
Last updated: February 8, 2026
Returns
We offer a 90-day return request period, which means you have 90 days after receiving your item to request a return authorization.
To be eligible for a return:
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The item must be unused, unworn, and in the same condition as received
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All original packaging must be included
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Proof of purchase is required
Returns that show signs of use, damage caused by the customer, or missing packaging may be refused.
To start a return, contact us at:
Returns sent without prior authorization will not be accepted.
Return Shipping
Unless the item is defective, damaged, or incorrect, return shipping costs are the responsibility of the customer.
We do not guarantee that original shipping costs are refundable.
We may provide return instructions or the appropriate return address once the request is approved.
Return Address
Return addresses may vary depending on the fulfillment partner or supplier. The correct return address will be provided after the return request has been approved.
Damages and Incorrect Items
Please inspect your order upon arrival.
If the item is:
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Defective
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Damaged during shipping
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Incorrect
Contact us within 48 hours of delivery with photos or video evidence.
We will arrange a replacement or refund where appropriate.
Exchanges
We do not offer direct exchanges.
If you wish to receive a different item, you may return the original (if eligible) and place a new order.
Non-Returnable Items
We cannot accept returns for:
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Used items
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Items not in original condition
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Personalized or custom products
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Gift cards
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Clearance or final sale items
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Certain hygiene or personal-care related products once opened
European Union 14-Day Cooling-Off Period
If your order is delivered within the European Union, you have the legal right to cancel or return your order within 14 days, provided:
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The item is unused
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Packaging is intact
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Proof of purchase is included
Customers are responsible for return shipping unless required otherwise by law.
Refunds
Once we receive and inspect the returned item, we will notify you whether the refund is approved.
If approved:
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Refunds are issued to the original payment method
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Processing time: up to 10 business days
Banks or card providers may require additional time.
Shipping costs are non-refundable unless the return is due to our error.
If more than 15 business days have passed since approval, contact:
Refused or Unclaimed Shipments
Orders returned to us due to:
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Incorrect address
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Failed delivery attempts
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Unclaimed packages
may be subject to reshipping fees or partial refund after deduction of shipping costs.